Privacy Policy

The following policy is provided to ensure you are comfortable with the security and use of any personal information that may be collected or submitted to Paterra via this site.

The policy covers:

  1. How is the information collected?
  2. What personal information is collected?
  3. What is the information used for?
  4. Information sharing & disclosure
  5. Mailing lists
  6. Links to other websites
  7. Information security and quality
  8. Changes to the Privacy Policy
  9. How to contact us if you have a complaint or question

1. How is the information collected?
Paterra collects personal information, such as your name and contact details when you complete online forms.

Information essential for us to action your request is clearly identified on the forms. You will be prompted when submitting a form if mandatory data has not been completed. All other information requested is voluntary.

2. What personal information is collected?
This website collects two main categories of information about its users.

Anonymous Information:
This type of information does not alone identify specific individuals.

As most web sites do, we track usage patterns of our site on an anonymous aggregate basis. Each time you visit our site our web server makes a record of your visit. Specifically it records your:

  • Internet Provider (IP) address
  • Top level domain name (eg. .com, .gov, .au, .uk etc)
  • Date and time of your visit
  • Pages accessed
  • Uniform Resource Locator (URL) of the linking site
  • Search items entered

Personal Information:
This type of information may include your name, email and mailing addresses, and contact numbers. Please note that Paterra can only collate information you volunteer through the completion of online forms such as booking or registration forms.

We will record your email address if you send us a message and only use that email address to reply.

Credit Card Information for Online Transactions:
Paterra uses the payment processing services of the VeriSign Payment Services payment gateway for online transactions only via encrypted means.  Please refer to Verisign's privacy policy for processing payments (http://www.verisign.com/truste/).  Paterra stores in its servers only the last four digits of credit card numbers provided and the authorization numbers provided by VeriSign and uses this data solely for producing receipts and settling charges.

Cookies:
What are cookies? A cookie is a small piece of information that is sent to your browser when you access a website. The use of cookies is an industry standard. You will find cookies at most major websites. There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer's RAM. Because a session cookie is never written to a drive, it is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive.

Session Cookies:
Paterra uses session cookies in order to for you to use the dynamic features of the site without having to provide the same information again as you move from one page to another. These "session cookies" do not collect information about you, but only about your browser "session." Session Cookies must be accepted by your browser in order to use the site. They are automatically deleted once you have exited your browser.

Persistent Cookies:
Paterra makes no use of persistent cookies.

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3. What is the information used for?
Paterra collects information in order to improve levels of service to users of this site. We use Anonymous Information on an aggregate basis to analyse site usage patterns in order to improve the content of our site and make it easier to use.

Any Personal Information which we collect about you when you use our site will be used by us to provide you with the information that you have requested or to assess a form which you have submitted to us.

Information stored in Session Cookies is used to enhance your experience of the site. Paterra does not use this information in any other way.

4. Information sharing & disclosure

Paterra may disclose user information if required to do so by law, court order or as requested by other government or law enforcement authority. Upon written notification to the user, Paterra may disclose user information if we in good faith believe that disclosure is necessary or advisable to protect the rights or properties of Paterra, when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, or when anyone else could be harmed by such activities.

5. Mailing lists
Paterra only distributes information via email to clients and those who have submitted information request forms. If you are receiving information from us via email and you do not wish to receive this information any longer you are able to immediately unsubscribe from the mailing list by following the simple instructions that are included within each item of correspondence.

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6. Links to other websites
Parts of our site may offer links to third party websites. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our site. If you visit one of these linked sites, we recommend you refer to their privacy policy or statement.

This Privacy Policy applies to Paterra sites only and assumes no responsibility for the policies or content of third party sites.

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7. Information security and quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption (Secure Sockets Layer) when transmitting certain sensitive information.

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8. Changes to the Privacy Policy
We may change this Privacy Policy at any time by posting the amended version on this website.

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9. Contact us if you have a complaint or a question
You have the right to access the personal information which we hold about you and to ensure the accuracy and completeness of our records. If you wish to view any personal information we hold about you may access this information online by viewing your details once logged in. Alternatively you may send an email to help@paterra.com.

If you have any questions or concerns about this Privacy Policy or if you have a problem or wish to make a complaint in relation to an alleged breach of your privacy, please contact us by sending an email to    help@paterra.com or by writing to us at the following address:

Paterra, Inc.
Suite A24, 2-1-6 Sengen
Tsukuba
Ibaraki
305-0047
JAPAN

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